AAA-LUX Quality & Service program

For an impeccable usage of our LED lighting products, quality and service are key. The basic product design is not the only thing to play a key role in the wellbeing of our equipment. The environment, the infrastructure and usage of the lighting system, have a vital influence.

AAA-Service is a series of services for product warranty, for protecting the equipment to prevent issues from happening and in the event of a service request, offer a fast and accurate response.

Currently the AAA-Service is package deal concept consisting of 4 services:

  Warranty

3 year standard warranty for all luminaires installed before 2017

5 year standard warranty for all luminaires installed from 2017 onwards

Upgrade possible to 10 years

 Service & Repair

Response within 48 hours

Certified Repair Centers Worldwide

Remote support when using Control Box 2.0

 Logistics

Free of charge spare part logistics

AAA-Service-Box

 Monitoring 

In combination with control box 2.0

Automatic Energy Usage Monitoring

Automatic Health Checks