AAA-Service
AAA-LUX Quality & Service program
For an impeccable usage of our LED lighting products, quality and service are key. The basic product design is not the only thing to play a key role in the wellbeing of our equipment. The environment, the infrastructure and usage of the lighting system, have a vital influence.
AAA-Service is a series of services for product warranty, for protecting the equipment to prevent issues from happening and in the event of a service request, offer a fast and accurate response.
Currently the AAA-Service is package deal concept consisting of 4 services:
Warranty
3 year standard warranty for all luminaires installed before 2017
5 year standard warranty for all luminaires installed from 2017 onwards
Upgrade possible to 10 years
Service & Repair
Response within 48 hours
Certified Repair Centers Worldwide
Remote support when using Control Box 2.0
Logistics
Free of charge spare part logistics
AAA-Service-Box
Monitoring
In combination with control box 2.0
Automatic Energy Usage Monitoring
Automatic Health Checks